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Are you looking for a new career? At Desoto Collision our employees are the foundation of our entire business. We openly depend upon their skills, knowledge, and integrity to successfully reach the high-quality work and customer service standards which we set for ourselves. As such, we make it a prime goal to value and respect our employees so that they can continue to do fantastic work with us in the long term because our team can only be as great as the people who comprise it.
Here are a few job opportunities that we have available right now!
Auto Body Technician
The Auto Body Technician repairs damaged bodies of vehicles in accordance with factory and dealership specifications, using hand tools and power tools.
- De-Trim and disassemble vehicles
- Utilizing parts carts for parts
- Perform pre-pulls for repair vs replaces decisions
- Assists in identifying parts needed for repairs.
- Perform quality repairs without passing on defects.
- Utilize technical information sheets along with work order for all repairs
- Follows DCC’s quality control process.
- Keep work area clean and organized to maintain a safe environment.
- Comply with all DCC saftey rules, guidelines and standards
- Perfom other duties as assigned by Manager to ensure efficient and effective repairs
Collision Center Office Manager
Cordova and Memphis Locations
The Collision Center Office Manager is responsible for providing superior customer service to DCC customers throughout the repair process. The position helps to manage the center’s volume. CSRs are also expected to manage customer payments and maintain accounts receivable collection balances in line with DCC’s standards. Duties including answering phones, scheduling repairs, typing correspondence, preparing reports, data entry, billing and filing. The position also provides general administrative support to the Manager and Estimator positions.
- Consistently gathers customer information and providing basic information about DCC’s services. Accepts feedback and coaching on continuously improving sales skills, and gives feedback to other team members. Greets and assists customers by phone or in person, schedules vehicles for estimates or drop offs, checks in vehicles and assist in delivering or picking up customers.
- Monitors work volume scheduled for center.
- Maintains a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
- Obtains appropriate information from morning admin meetings and follows up on all assigned action items to properly update customers. Assists in resolving problems if customer cannot pick up vehicle when completed.
- Assists in carrying out DCC’s process on customer communication throughout the repair process (every other day at a minimum). Ensures that all customers understand the CSI “10” survey process.
- Maintains his/her workspace in an organized manner, as well as monitoring the reception area/rest rooms to ensure they remain neat and clean. Adheres to DCC dress code and wears appropriate safety equipment.
- Perfom other duties as assigned by Manager to ensure efficient and effective business operations.
Other Job Opportunities
We post all of our open job opportunities online. If you are a repair professional in the automotive industry who revels in doing high-quality work, gaining valuable knowledge and experience on the job, and working in a place where you feel valued for your work, then a career at Desoto Collision Center is worth considering. We value technicians who have a habit of doing honest, hard, and precise work that meets the high service standards which are a part of Desoto Collision’s reputation. When you work for us it’s not just an auto technician job—it’s a chance to be part of a family-owned, non-corporate business that keeps the best interests of its employees and customers at the top of its priority list.
Visit our Careers Page to learn more!
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