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Things You Should Consider When You Are Wanting to Repaint Your Car

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Whether you are trying to repair scratches from an accident or just want a change, there are many factors to consider when getting a new paint job for your car. Our team at Desoto Collision Center is here to help you with any questions you have when repainting your car.

Consider the Overall Condition of Your Car

The first thing you should consider is: Is it worth it? Do I see myself driving this car for the next five or more years? The overall condition of your car will determine whether a new paint job will be worth the hassle. Dents, scratches, rust spots, and other external damage will need to be repaired by the body shop before applying a new coat of paint. This can add up fast. On the other hand, fixing these issues and repainting can also add value to your car.

Repainting Your Car Can Be Pricy

As mentioned above, external damage will need to be repaired before repainting your car. In addition, the color that you are choosing will determine the cost. If you are just looking to have a fresh coat of paint in your car’s original color, this will be significantly cheaper than changing the color of your car. Again, it is important to consider whether this will add value to your car or not.

Not All Paints Are Created Equal

If you are looking to repaint your car, you will have to consider more than just the color. There is a vast difference in the quality of different types of paints. When choosing auto paint, there are four common choices: acrylic lacquer, acrylic enamel, urethane, and water-based paints. Though you will want to consult with a trusted expert at Desoto Collision Center to find the best choice for your car, here is a brief overview:

  • Acrylic Lacquer: This is the most tried and true of the painting methods and one of the least expensive. However, this paint tends not to last as long as some of the others.
  • Acrylic Enamel: A type of spray paint that is applied in a thick layer. This paint is considered a “hard” paint, meaning it is more durable than other methods and can stand up to the elements. However, the application process takes more time than lacquer paints and can be pricier.
  • Urethane: This type of paint is not only affordable but also has a fast drying time. It is also very durable and involves a spray application. If you are trying to DIY, you must be cautious as this paint is highly toxic.
  • Water-Based: A more eco-friendly option, water-based paints are also easily applied using a spray method. These paints also have more of a natural gloss, which means they may not require a topcoat. Unfortunately, these paints come in a limited number of colors and are more sensitive to the elements.

For informative consultations and high-quality paint jobs, contact Desoto Collision Center today!

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Our Most Common Auto Body Repair Questions

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Our team at Desoto Collision Center knows that you are busy and can’t bring your vehicle to us every time you have a question regarding vehicle damage. That’s why we have compiled a list of your most common questions to help save you time and concern when it comes to dealing with body repairs for your automobile. We hope that this guide will help you when you are considering bringing your car into our auto body repair shop.

How Long Will Repairs Take?

No one wants to be without their automobile for extended amounts of time. We want to provide convenient and fast services to our customers, and we know your time is valuable. However, the amount of time depends on the extent of the damage to your car. Therefore, depending on your specific situation, the estimated time to complete repairs will differ significantly. What we can promise you is that we will strive to provide hassle-free service and have you back on the road as quickly as possible.

How Soon Can I Wash or Wax My Car?

After getting a fresh coat of car paint, you may be eager to make the most of it by washing or waxing your car. When it comes to washing, you are safe to hand-wash your vehicle as soon as you take it home from the shop. We do recommend that you wait at least 30 days before you take your car to an automatic car wash or any process that uses high-pressure washing.

Whether you’ve had repairs to the body of your car or a new paint job, we recommend waiting at least 30 days before waxing your automobile.

Do You Provide a Warranty?

We understand how it is important to customers that the work they’ve had done lasts for as long as possible. This is why we provide warranties that last as long as your vehicle does. Any work we perform is guaranteed to be of the highest quality. Other damage caused by daily wear and tear on the road not related to our specific repairs will not be covered by this warranty.

Will My Repairs Be Covered by My Insurance?

When unfortunate accidents and collisions occur, we know that the costs for repairs can become pricy very quickly. Therefore, many customers are eager to know whether repairs can be covered by their insurance companies. Our team at Desoto Collision Center is more than willing to work with you and your insurance company to find the cheapest options available. Of course, this will depend on the kind of auto insurance coverage that you have at the time of your repairs.

While these are certainly not all of the questions that we are asked when it comes to car body repairs, they are some of the most frequent. If you have more questions regarding the repair of your vehicle and could not find the answer you were looking for here, do not hesitate to call Desoto Collision Center today!

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Our June Job Opportunities

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Are you looking for a new career?  At Desoto Collision our employees are the foundation of our entire business. We openly depend upon their skills, knowledge, and integrity to successfully reach the high-quality work and customer service standards which we set for ourselves. As such, we make it a prime goal to value and respect our employees so that they can continue to do fantastic work with us in the long term because our team can only be as great as the people who comprise it.

Here are a few job opportunities that we have available right now!

Auto Body Technician

The Auto Body Technician repairs damaged bodies of vehicles in accordance with factory and dealership specifications, using hand tools and power tools.

  • De-Trim and disassemble vehicles
  • Utilizing parts carts for parts
  • Perform pre-pulls for repair vs replaces decisions
  • Assists in identifying parts needed for repairs.
  • Perform quality repairs without passing on defects.
  • Utilize technical information sheets along with work order for all repairs
  • Follows DCC’s quality control process.
  • Keep work area clean and organized to maintain a safe environment.
  • Comply with all DCC saftey rules, guidelines and standards
  • Perfom other duties as assigned by Manager to ensure efficient and effective repairs

Collision Center Office Manager
Cordova and Memphis Locations

The Collision Center Office Manager is responsible for providing superior customer service to DCC customers throughout the repair process. The position helps to manage the center’s volume. CSRs are also expected to manage customer payments and maintain accounts receivable collection balances in line with DCC’s standards. Duties including answering phones, scheduling repairs, typing correspondence, preparing reports, data entry, billing and filing. The position also provides general administrative support to the Manager and Estimator positions.

  • Consistently gathers customer information and providing basic information about DCC’s services. Accepts feedback and coaching on continuously improving sales skills, and gives feedback to other team members. Greets and assists customers by phone or in person, schedules vehicles for estimates or drop offs, checks in vehicles and assist in delivering or picking up customers.
  • Monitors work volume scheduled for center.
  • Maintains a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
  • Obtains appropriate information from morning admin meetings and follows up on all assigned action items to properly update customers. Assists in resolving problems if customer cannot pick up vehicle when completed.
  • Assists in carrying out DCC’s process on customer communication throughout the repair process (every other day at a minimum). Ensures that all customers understand the CSI “10” survey process.
  • Maintains his/her workspace in an organized manner, as well as monitoring the reception area/rest rooms to ensure they remain neat and clean. Adheres to DCC dress code and wears appropriate safety equipment.
  • Perfom other duties as assigned by Manager to ensure efficient and effective business operations.

Other Job Opportunities

We post all of our open job opportunities online.  If you are a repair professional in the automotive industry who revels in doing high-quality work, gaining valuable knowledge and experience on the job, and working in a place where you feel valued for your work, then a career at Desoto Collision Center is worth considering. We value technicians who have a habit of doing honest, hard, and precise work that meets the high service standards which are a part of Desoto Collision’s reputation. When you work for us it’s not just an auto technician job—it’s a chance to be part of a family-owned, non-corporate business that keeps the best interests of its employees and customers at the top of its priority list.

Visit our Careers Page to learn more!

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Why We Use Sikkens Paint For Your Auto Repairs

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Over the years, we’ve tested numerous brands of paint.  Time and again, the same brand delivers the best results with the fewest issues – Sikkens Paint.   

Sikkens is one of the world’s leading refinish coating auto paint brands.  It is used in over a hundred countries around the globe.  As a market leader delivering firsts for over 225 years, Sikkens is dedicated to providing clients with the latest in product innovation – in both business and environmental sustainability, and color. 

By using Sikkens auto paint, we have access to over 2,000,000 color formulas.  If there is a color you want or need, we can make it happen!

Does The Brand of Auto Paint Really Matter?

Yes!  By choosing an auto paint with a proven history, we can ensure that your paint job will be top-quality and meets the highest possible standards.  The paint job on your vehicle is the first thing you or anyone will notice, so we spare no expense to ensure the best possible finish when you trust us with yours—of course, we do spare you the expense, by offering affordable rates.

Let Us Show You Why We Are The Best!

At Desoto Collision Center, we are dedicated to providing you with factory-quality auto body & frame repairs, unrivaled customer service, and the peace of mind of knowing your repairs are being done by a professional.  Contact us today to get started on your vehicle repair!

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What Makes Desoto Collision Different – Pro Spot Welders

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Quality and Technology go hand-in-hand at Desoto Collision.  We work to provide top quality repairs on every vehicle that comes into our locations.  This includes any welding and repair products for auto collision repair.  That is why we are proud to use a “Made In The USA” company –  Pro Spot Quality Welding Systems.

Pro Spot is a leader in providing quality welding and repair products for the auto collision repair industry. At Desoto Collision, our technicians use ProSpot welding products, including their Nitrogen Plastic Welder and Aluminum Repair Stations.These are top-of-the-line welders that allow us to weld the unique materials found on modern vehicles precisely and efficiently. They are unique in that they utilize nitrogen gas as a protective cooling agent to prevent the parts from burning during the repair process.

Ongoing Training With Pro Spot

Pro Spot offers ongoing training for technicians to ensure that you are getting a top-quality product on your auto body repair.  Pro Spot has two ASE certified training programs that are I-CAR alliance approved. 

Why This Makes A Difference For Your Auto Body Repair

Investing in technology has been a critical factor in allowing us to optimize the quality of our work as well as the satisfaction of both our customers and our technicians. As such, we are always watching the industry to see what products are being created that might enhance the overall quality of our business.  By investing in products from companies like Pro Spot ensures that we are providing you the best auto body repair you can get. 

Ready to Get Started?

At Desoto Collision Center, we are dedicated to providing you with factory-quality auto body & frame repairs, unrivaled customer service, and the peace of mind of knowing your repairs are being done by a professional.  Contact us today to get started on your vehicle repair!

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How We Keep You In The Loop During Auto Body Repairs

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When your car is in the shop, sometimes it is confusing what part of the process your vehicle is in.  That is why we use technology to help guide the way.

At Desoto Collision Center, we utilize CCC1 computer software for estimates, parts pricing, and shop management.

What Is CCC1?

CCC1 is a software that streamlines our estimating process and the management of the projects that come through the shop. It also helps us communicate with insurance companies and sends text messages to customers to keep them informed about the status of their repair.

The CCC1 software keeps everything organized to ensure the best possible outcome for your vehicle and our internal repair processes.

What Does This Mean To You?

By using this platform, we can proudly provide faster, closer estimates in a way that optimizes communication and efficiency between all parties involved in getting your vehicle into our shop, financially covered, and back out to you in excellent condition.

By staying current, informed, and vigilant, we aim to use technology to enhance the quality of our services.  Investing in technology is one of the most effective ways we can further invest in the people who keep our business going… our valued staff and customers!

Ready to Get Started?

At Desoto Collision Center, we are dedicated to providing you with factory-quality auto body & frame repairs, unrivaled customer service, and the peace of mind of knowing your repairs are being done by a professional.  Contact us today to get started on your vehicle repair!

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How to Find an Honest Auto Body Shop

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Anyone unfortunate enough to have been in a car accident has vivid memories of the experience. You’ll certainly want to know how to find an honest auto body shop when you come across stories about the expense, delays, or poor communication involved in collision repairs from the wrong establishment.

If you have had a traumatic experience during a car crash, you will want to ensure the rest of the process goes smoothly. The last thing you need is another hassle when it comes to finding an honest auto repair shop.

The right auto repair shop like ours will offer you:

  • Experienced auto repair specialists
  • Professionals who perform timely and accurate repair estimates
  • Technicians who can replace tires or batteries
  • A commitment to providing eco-friendly auto care
  • Quality customer service and a helpful staff

Four Tips: Finding an Honest Auto Body Shop

How do you find an honest auto body shop that represents these qualities? Read on for our five tips on how to find an honest auto body shop like Desoto Collision Center.

Look for Written Estimates

An honest auto body shop will provide written repair estimates. Ask a manager about potential costs that may not show up on an initial estimate and how long the place will honor that estimate. Some automatically add charges when technicians discover additional repair needs as they fix the original problem.

On a written estimate, check whether the quoted figures include fees for shop supplies and taxes (may be extra). These fees accumulate quickly.

Choose Shops with Certified Auto Repair Specialists

An honest auto body shop like Desoto Collision Center employs professionals who are certified to provide quality repairs. It isn’t enough if their repair work looks good on most vehicles but falls short of the industry standards.

Avoid any auto repair shop that does not have qualified technicians, certified by the National Institute for Automotive Service Excellence (ASE) and I-Car.

Expect Repair Limitations

Some auto repair shops specialize in auto glass repair but cannot change tires or batteries. An honest auto body shop will not hesitate to refer you to professionals equipped to handle your specific needs, showing professionalism, great customer service, and concern for your safety. 

Ask About Warranties

You can trust an honest auto body shop to provide a full warranty in language that is easy to understand. It should be clear about the number of miles or length of time the work is guaranteed.

You want peace of mind that your vehicle will remain comfortable and safe to drive after you leave the shop. Rather look for alternatives if you have not found a place that provides easy-to-understand warranties.

Contact Desoto Collision Center Today

Desoto Collision Center will ensure our customers receive transparent repair estimates, quality repair work, and great customer service on every job. Our auto repair specialists hold the ASE certification and the right technology to repair your vehicle. 

Contact us online to schedule an appointment at one of our seven convenient locations in North Mississippi and the Greater Memphis area.

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Tips for Deciding on Paintless Dent Repair

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Are you unsure about the new trend called paintless dent repair? You are not alone. Many visitors to Desoto Collision Center have never heard of paintless dent repair (PDR), let alone explored how the process works.

PDR is a non-invasive, low-cost repair technique that saves you from taking your car to a body shop for a new paint job.

It one of the best ways to deal with hail damage and minor dents, but there are many other benefits to choosing a paintless dent repair process.

Protects Original Paint

A traditional dent caused by an auto accident easily ruins paint finishes. It is often costly to take your car to an auto body shop and restore its original factory paint job.

If you only have minor dents to worry about, the PDR process is a safe, cheaper alternative. It will also repair your vehicle without damaging the factory paint.

Skilled technicians remove the body panel containing the small dents, using special tools to apply pressure and massage the dings out of your car. If any high spots remain, PDR technicians carefully tap the flaws until these blend smoothly into the body panel.

Body filler is never needed, and the original painted surface remains intact.

Quick Process

If you leave your car at a body shop for traditional dent repairs, it may take days or weeks to get it back. The process involves a lot of sanding, filing, priming, and of course, painting.

When your automobile only needs PDR for small dents, like random hail damage, you might even have it back the same day.

Less Expensive

When you see dents and dings on your car, your first thought might be a new paint job. This traditional approach might mean you throw money away, but ignoring the damage, will only make it worse.

A car with minor dents is vastly improved and well-protected with the PDR process (at half the price of normal paint jobs). Paintless dent repair eliminates the costs of paint and body panel replacements needed to rectify traditional dents.

Side-Steps Insurance Companies

The PDR process enables you to fix hail damage and minor dents without contacting insurance companies. If your car has small dents from a shopping cart ramming into your door, you won’t have to worry about your insurance rates going up on your premiums the following year.

You don’t even need to report the paintless dent repair if it is under a certain amount. It’s completely different from when you’re involved in a collision and need to restore the original factory paint.

Talk to Desoto Collision Center About Paintless Dent Repair

Paintless dent repair saves time, money, and a lot of aggravation. However, the PDR process may not be right for your situation. Check with our professionals at Desoto Collision Center to find out whether this is the right approach for your vehicle damage.

Contact Desoto Collision Center today for traditional and paintless dent repair. We offer expert body work that protects and restores your vehicle paint job to exceed your expectations.

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How to Find the Best Auto Body Shop Nearest You

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Accidents happen. When they do, you will need to take your vehicle to an auto body shop you trust, like Desoto Collision Center.

After tending to your safety and filing insurance claims, inspect your car to see what kind of body work it needs. Insurance companies typically recommend a collision repair shop, but you do not have to use this resource. If you want to ensure that the service is in your best interests, come to our reputable auto collision center instead.

Here are some helpful tips for finding the best auto body shop in your area:

Read Online Reviews

Use Google, Yelp, Facebook, and other sites to read as many reviews about the company as possible. Take note of comments that say a repair shop near you is highly recommended—only a satisfied customer will give this kind of praise and use the center for repair services again.

If you have an auto collision, you will want your car back to working order as quickly as possible. When multiple reviewers confirm that the auto body repair provided service in a timely manner, you’re in the right place.

Customer service feedback is also significant. The best auto body shops are upfront and honest about the automotive repair your car requires and how they plan to get you back on the road.

Compare Body Shop Prices

Top-notch car repair is the primary concern, but price matters, too. You will always have the option of free estimates from reputable auto body shops.

For peace of mind, search for quotes from at least five different repair shops in your area. Ask about the charge for specific services, such as dent removal, auto body painting, and paintless dent repair. You should also check the prices for weather casualties, including hail damage repairs.

Some collision centers offer car rental options while they handle your vehicle repairs. Knowing what each body shop charges helps you compare easily and make an informed final decision.

Ask About Warranties

Auto body work should always come with a solid warranty, so don’t allow dent repairs to begin before you know what the warranties cover. Lifetime warranties cover every detail of your collision repairs—Desoto Collision Center provides a lifetime service guarantee on all repairs.

The best auto body shop stands by its work, but remember to put your customer service paperwork in a safe place, so it’s there when you need it.

Check Certifications

You should only approach certified auto collision companies. If an auto body shop does not have ASE certification, it is not qualified to work on your vehicle.

Most repair shops display certificates on the wall and make their license available to tell you when they opened for business. They also acknowledge any service repair awards, displaying all this information on their website so that you can find it easily.

Before hiring any collision repairs company, check the Better Business Bureau (BBB) ranking and complaints on record. These reports give you a better idea of the service you can expect there.

Ask About Our Services

Auto collisions are stressful and inconvenient, but finding the best auto shop nearest you makes the experience less tedious. Reach out to Desoto Collision Center for certified technicians and an extensive list of collision repairs in and around Memphis and North Mississippi.

We offer factory-quality auto body and frame repairs with experienced professionals.

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Auto Accident? Now What?

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Being involved in a car accident is one of the most traumatic events that can happen while on the road. They’re even more stressful to deal with if your car is damaged as a result. Not only does this mean that you have to contact your car insurance company and file a claim, but you will also need to find a reliable auto shop for repairs.

You never know when situations like this might arise, so it’s good to be prepared for the possibility. Below we provide examples of several important things you should do after getting into an auto accident.

Call 911

After checking for personal injury and injuries to any passengers, contacting emergency services is the most important thing to do after getting into a crash. While calling the police to report the accident may seem unnecessary, there are some states where doing so is legally required. The responding officer will collect both drivers’ statements for the accident report. The police then give your insurance agent the information to help them determine who’s responsible for the collision.

While waiting for the authorities, make sure you have your engine turned off and hazards lights on so that other oncoming motor vehicles know to avoid you.

Exchange Information

Another thing you’ll want to do after your auto accident is exchange phone numbers and insurance information with the other driver for insurance claim purposes. The most important information from the other driver that you need is:

  • Model and color of the vehicle
  • Driver license and license plate number
  • The location of the accident
  • Name of the car insurance company and policy number
  • Full name and contact information

When you file a claim with your auto insurance, the adjuster will use the information provided about the other driver, the state your vehicle is in, and the corroborating police report to determine fault. If possible, you should contact your insurance agent while you’re still at the scene so that they can tell you the exact documentation that they’ll need to start filing a claim.

To help the claims process or avoid any legal trouble, you can carefully document the scene of the accident for your records. Make sure you take pictures of the damage to your car, speak to witnesses, write down the names and contact information of everyone involved, and try to get a copy of the accident report from the police.

Find a Collision Repair Shop

No matter how bad the collision is, it is unlikely that your car will escape the incident without some damage to the exterior. To get back on the road with a vehicle in good condition, you’ll need to find a reliable auto repair shop. Depending on your car insurance company, they may have a list of pre-approved repair shops for you to use.

Using auto body repair shops that are recommended by an insurer saves time on processing paperwork and payment while ensuring quality thanks to a rigorous screening process. Your car will even get priority care thanks to the arrangement, and you may be able to arrange the use of a rental car if required.

For an auto body repair team that is  skilled with collision repair and with experience working with insurers, set up an appointment with the Desoto Collision Center!

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